Frequently Asked Questions

Will I need my own materials?
Important materials are specified in the contract. All materials are covered, however, as substitutions are sometimes unavoidable (lots of bricks run out, for example, colors of materials are sometimes no longer made), we make it clear that an equal substitution will be made but only upon your approval. For items such as lighting fixtures or doorknobs that you have not chosen when the contract is signed, a budget is determined in the contract to cover exactly what will be spent on them.

How are payments made, and when are they made?
These terms are broken down in the contract based on progress with a completion date included. Typically we take a deposit of 10% for materials, and the rest of the payments are determined beforehand. Once the work is completed to a pre-determined point, a pre-determined payment is made, with final payment due upon completion. This is called progress payments.

How close do you stay to time lines and budgets?
The budget and a reasonable time frame are stated in the contract, which is signed by all parties with copies provided before the start of any project. If by chance the project does run late it is usually caused by two reasons; one, weather and two, materials deliveries. If it's not due to nature or outside forces, we will accommodate all scenarios.

What about permits?
Depending on your location and what is being done, a permit might be required or it may not. If a permit is required for your project, we will obtain the permit, handle all inspections, make sure everything is built to code, and that the project and process satisfies all requirements to the letter of the law.

How long does it take to get an estimate?
Our goal is to be on-site for a consult either the same day or within 48 hours pending geographic location. Written estimates are provided for all work.

Who will be coming out to give the estimate?
One of our qualified sales representatives or the owner.

How long is an estimate good for?
Generally we hold prices for 30 days. When the markets are volatile, sometimes we can only hold prices for a week.

Do you offer financing?
We do offer financing through our partners - Call us for more information

Can I get a drawing of the project?
Yes, 2D and/or 3D drawings provided upon request as part of our design services.